Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at gripp@dreamtexindustry.com.
Returns will need to be sent to the following address:
[Add your warehouse/returns address here — e.g. Gripp Returns, [Street Address], [City], Pakistan]
If your return is accepted, we'll send you return instructions including how and where to send your package, and whether a return shipping label or courier pickup (e.g. via Leopards, TCS, or M&P) is being arranged. Items sent back without first requesting a return will not be accepted.
For any return questions, reach out to gripp@dreamtexindustry.com.
Damages and issues
Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned:
- Socks that have been worn, washed, or removed from their original packaging (for hygiene reasons)
- Custom or personalized orders
- Sale items and gift cards (if applicable)
If you have questions about a specific item, just get in touch.
Exchanges
The fastest way to get the right item is to return what you have, and once that return is accepted, place a new order for the item you want.
Refunds
Once we've received and inspected your return, we'll notify you whether the refund is approved. If approved, you'll be refunded to your original payment method (or via bank transfer for COD orders) within 10–15 business days. Please note that bank processing times in Pakistan can sometimes add a few extra days. If more than 15 business days have passed since your return was approved, contact us at gripp@dreamtexindustry.com.